Help Center

FAQ

Online account

Do I need to set up an account to place an order?

Is my personal information kept private?

I’ve forgotten my password, what shall I do?

Orders

How do I place an order?

Can I amend any part of my order?

Can I cancel my order? 

Can I order over the phone or through live chat?

Payment

What payment methods does Yashry accept, and is it safe to use my credit card online?

Promotions

My promotion code did not work

Products

Are you selling fake products/brands?

Do you have a sizing guide?

Tracking

Where is my order?

When will my order be dispatched?

Delivery

Which destinations does Yashry ship to?

How long does delivery take?

Can I choose the express shipping option for my order?

Why does the delivery take that long?

how much will the delivery cost me?

Return

Can I exchange an item in my order?

Can I return items from different orders in the same parcel?

How do I return an item? 

What's you return policy?

Refunds

I have not received my refund

Contact Us

How do I contact Customer Care?