Help Center

FAQ

Online account

Do I need to set up an account to place an order?

Is my personal information kept private?

I’ve forgotten my password, what shall I do?

Orders

How do I place an order?

Can I amend any part of my order?

Can I cancel my order? 

Can I order over the phone or through live chat?

Payment

What payment methods does Yashry accept, and is it safe to use my credit card online?

Promotions

My promotion code did not work

Products

Are you selling fake products/brands?

Do you have a sizing guide?

Tracking

Where is my order?

When will my order be dispatched?

Delivery

Which destinations does Yashry ship to?

How long does delivery take?

Can I choose the express shipping option for my order?

Why does the delivery take that long?

how much will the delivery cost me?

Return

Can I exchange an item in my order?

How do I return an item? 

What's you return policy?

Can I check my order before receiving it from the courier?

How Can I do this?

Refunds

I have not received my refund

Contact Us

How do I contact Customer Care?

Yashry Perks Rewards Program

What is Yashry Perks?

How do I become a member at Yashry Perks?

How many points do I earn for my Purchase?

How can I Increase my points on Yashry Perks?

What I will do with Yashry perks points?

How Can I redeem Yashry Perks points into cash discounts?

Can I transfer my points or rewards to another member?

Do my points ever expire?

Do my points ever expire?


Can I get Yahry perks Points for past purchases?

Are points awarded based on the original price or discounted price of what I purchase?

How do I track my point balance?

I didn't receive points for my recent shopping experience. How can I fix that?